The motivation behind this study was to establish a solid foundation of reference data, recognizing that without reliable information, app-based workers across India could face significant challenges as local authorities move toward policy regulation. This research aims to address the gap in policy formation by providing essential data that reflects the realities of these workers' lives.

Our study seeks to return to the drivers and riders something they already possess—the knowledge of their day-to-day operations—by systematically gathering and analyzing their experiences. With over 10,000 surveys collected from 8 cities across India, this research stands as one of the most comprehensive studies in the sector to date. We are optimistic that we have succeeded in establishing a baseline standard for industry data, and we hope that future research will build upon and exceed the benchmark we have set.